Ready to unlock more features? Upgrading your Zenovay plan is quick and your new features are available immediately.
How to Upgrade
Open Billing Settings
Click your profile icon and select Settings → Billing, or go directly to your billing page.
View Available Plans
Click Upgrade Plan to see all available subscription tiers.
Choose Your Plan
Select the plan that fits your needs:
- Pro: Best for growing sites and small teams
- Scale: Best for high-traffic sites and AI insights
- Enterprise: Best for large organizations
Select Billing Cycle
Choose your preferred billing:
- Monthly: Pay each month, cancel anytime
- Annual: Save 17% with yearly billing
Enter Payment Details
Add your payment method:
- Credit/debit card
- Payment is processed securely via Stripe
Confirm Upgrade
Review your order and click Confirm Upgrade. Your new features are available immediately.
What Happens When You Upgrade
Immediate Changes
When your upgrade completes:
- Features unlock instantly: Session replay, heatmaps, etc. become available
- Limits increase: Higher event limits, more websites, more team members
- Data retention extends: Historical data preserved longer (going forward)
Billing Adjustments
- Pro-rated charge: You're charged for the remainder of your billing cycle
- New cycle starts: Future charges are at the new plan rate
- Credits applied: Any existing credit applies to your upgrade
If upgrading mid-cycle, you'll be charged a prorated amount for the remaining days.
Upgrade Scenarios
Free to Pro
| Change | From | To |
|---|---|---|
| Monthly Events | 3,000 | 100,000 |
| Websites | 1 | 10 |
| Team Members | 2 | 10 |
| Retention | 1 year | 2 years |
New features unlocked:
- Session Replay
- Heatmaps
- Error Tracking
- Performance Monitoring
- Goals & Funnels
- First-party Tracking
- Data Export
- Uptime Monitoring
Pro to Scale
| Change | From | To |
|---|---|---|
| Monthly Events | 100,000 | 1,000,000 |
| Websites | 10 | 50 |
| Team Members | 10 | 50 |
| Retention | 2 years | 4 years |
New features unlocked:
- B2B Intelligence
- Agency Dashboard
- SSO/SAML integration
- Stealth Mode
- Advanced Audit Logging
- Priority Support
- AI Insights upgraded (75 msgs/day, up from 20)
To Enterprise
Contact our sales team for custom pricing and features:
- Unlimited everything
- Custom data retention
- Dedicated support
- Custom integrations
Annual vs Monthly Billing
Annual Billing Benefits
- Save 17%: Pay less per month
- Budget predictability: One annual payment
- Price lock: Protected from price increases
Monthly Billing Benefits
- Flexibility: Cancel anytime
- Lower upfront cost: Pay as you go
- Easy to adjust: Switch plans freely
Switching Billing Cycles
To switch from monthly to annual (or vice versa):
- Go to Settings → Billing
- Click Change Billing Cycle
- Select your new preference
- Confirm the change
Annual Savings
Switching to annual billing saves significant money over time. Pro annual saves $60/year compared to monthly.
Payment Methods
Accepted Cards
- Visa
- Mastercard
- American Express
- Discover
Adding a Payment Method
- Go to Settings → Billing → Payment Methods
- Click Add Payment Method
- Enter your card details
- Click Save
Updating Your Card
If your card expires or you get a new one:
- Add the new card as a payment method
- Set it as default
- Remove the old card (optional)
Trial Periods
Free Trial Availability
New accounts may be eligible for a free trial of Pro features:
- 14-day trial of Pro plan
- No credit card required
- Full access to Pro features
- Automatic downgrade to Free after trial
Enterprise Trials
Contact sales for extended enterprise trials with:
- Full feature access
- Custom trial duration
- Dedicated onboarding support
After Upgrading
Recommended First Steps
Explore New Features
Visit tabs like Sessions, Heatmaps, and Errors to see your new capabilities.
Set Up Goals
Create conversion goals to track important actions.
Enable Session Replay
Start recording sessions to understand user behavior.
Invite Team Members
Add colleagues now that you have more seats.
Configure Alerts
Set up uptime and performance alerts.
Feature Setup Guides
Troubleshooting
Payment Failed
If your payment doesn't go through:
- Verify card details are correct
- Check card hasn't expired
- Ensure sufficient funds/credit
- Contact your bank if declined
- Try a different payment method
Features Not Appearing
After upgrading, if features aren't visible:
- Refresh your browser (Ctrl/Cmd + R)
- Clear browser cache
- Log out and log back in
- Wait a few minutes for propagation
- Contact support if issues persist
Billing Questions
For billing inquiries:
- Check Settings → Billing → Invoice History
- Review charges in your payment provider
- Contact support@zenovay.com
Downgrading
If you need to downgrade later:
- Go to Settings → Billing
- Click Change Plan
- Select a lower tier
- Confirm downgrade
Downgrading takes effect at the end of your current billing cycle. Some features and data may be affected.
See Downgrading Your Plan for details.
FAQ
Will I lose my data when upgrading?
No, upgrading preserves all your data. In fact, your data retention period extends.
Can I upgrade mid-month?
Yes, you're charged a prorated amount for the remainder of the month.
What if I need more than Scale offers?
Contact our Enterprise team for custom limits and pricing.
Can I switch plans anytime?
Yes, you can upgrade or downgrade at any time from your billing settings.