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234 help articles across 16 categories.
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Getting Started
18 articles
Getting Started — All Articles →
How long does it take for events to show up?
How do I install the tracking script on my website?
First-Party vs Third-Party Tracking
Free Tier Limitations
How do I install Zenovay on Webflow?
Installing the Tracking Script
Can I install Zenovay via Google Tag Manager?
How do I install Zenovay on WordPress or Shopify?
Inviting Team Members
Mobile Dashboard Access
Platform Requirements
Quick Start Guide
Setting Up Your First Website
Zenovay Status Page
Understanding Subscription Tiers
Understanding Your Dashboard
Upgrading Your Plan
Verifying Your Installation
Account & Security
17 articles
Account & Security — All Articles →
Account Recovery Options
Backup Codes for MFA
How to Change Your Account Email
Creating Your Account
Deleting Your Account
Device Trust & Remember Me
Email Verification Process
Login Security & Failed Login Protection
Managing Your Profile
Password Requirements & Reset
Security Best Practices
Session Management
Setting Up Multi-Factor Authentication
SMS Verification
TOTP Authenticator Setup
Lost MFA Device: How to Recover Your Account
WebAuthn Security Keys
Team & Organization
13 articles
Team & Organization — All Articles →
Admin vs Viewer (and Editor and Owner) Roles
Team Activity & Audit Logs
Team Collaboration Best Practices
Creating a Team
Inviting Team Members
Managing Member Permissions
Multiple Organizations
Organization Settings
Removing Team Members
Role-Based Access Control
How to Transfer Team Ownership (Step by Step)
Transferring Team Ownership
How Many Websites Can I Have Under One Account?
Enterprise & SSO
8 articles
Enterprise & SSO — All Articles →
Agency Dashboard Setup
Custom Branding & White-Label
Custom Password Policies
Enforcing MFA Organization-Wide
Enterprise Audit Logging
Enterprise Features Overview
OAuth/OIDC SSO Setup
SAML 2.0 SSO Configuration
Analytics Dashboard
20 articles
Analytics Dashboard — All Articles →
Analytics Glossary
Bounce Rate & Session Duration
Dashboard Overview
Data Retention by Plan
Custom Date Comparisons
Device & Browser Analytics
What's the difference between events, page views, and visitors?
Exporting Analytics Data
Filtering & Date Ranges
Geographic Analytics
Real-Time Live View
Page Performance Metrics
Page flow analysis: how do I read the Sankey diagram?
Retention analysis: what does the retention heatmap mean?
How do I share a public dashboard?
Traffic Sources Analysis
Understanding Analytics Metrics
Understanding Unique Visitors
Why does my visitor count differ from Google Analytics?
Visitor Overview & Trends
3D Globe Visualization
8 articles
3D Globe Visualization — All Articles →
Geographic Exploration on the Globe
Globe Customization Options
Sharing the Globe & Embedding Widgets
Introduction to the 3D Globe
Globe Navigation & Controls
Globe Performance Optimization
Real-Time Globe Updates
Visitor Markers & Avatars
Session Replay & Heatmaps
12 articles
Session Replay & Heatmaps — All Articles →
Click Heatmaps
Filtering Sessions
Heatmap Best Practices
Heatmaps: when does a heatmap have enough data to be meaningful?
Movement Tracking
Session replay: how do I redact PII in recordings?
Scroll Depth Heatmaps
Session Player Controls
Session Replay Overview
Session Storage & Privacy
Troubleshooting Recordings
Viewing Session Recordings
Goals & Conversion Funnels
12 articles
Goals & Conversion Funnels — All Articles →
Setting Up Conversion Funnels
Funnels: how do I create a multi-step conversion funnel?
Creating Your First Goal
Custom Event Goals
Element Click Goals
Funnel Drop-Off Analysis
Goal Attribution
Goal Types Explained
Goals: what's the difference between a goal and a funnel?
Multi-Step Funnel Analysis
Revenue Attribution to Goals
URL Match Goals
AI & Insights
10 articles
AI & Insights — All Articles →
Acknowledging Insights
AI Insights Overview
AI Message Limits by Plan
AI-Powered Recommendations
Anomaly Detection
AI insights: how often does AI generate new insights?
Natural Language Queries
Understanding Automated Insights
Visitor Value Scoring
Weekly Digest Setup
Revenue & B2B Intelligence
11 articles
Revenue & B2B Intelligence — All Articles →
Account-Based Marketing (ABM)
B2B Company Identification
Company Visit History
E-commerce Revenue Integration
Revenue attribution: how does first-touch vs last-touch attribution differ?
Identified Users & CRM Integration
MRR Tracking for SaaS
Setting Up Revenue Attribution
Revenue by Traffic Source
Revenue Report Export
Revenue Tracking Overview
Error Tracking & Performance
9 articles
Error Tracking & Performance — All Articles →
Core Web Vitals Monitoring
Error Groups & Aggregation
JavaScript Error Tracking
Page Load Performance
Setting Performance Alerts
Performance by Device
Error tracking: how do source maps work for my JS errors?
Stack Trace Analysis
Uptime Monitoring
API & Integrations
26 articles
API & Integrations — All Articles →
API Error Handling
API Overview
Audit Log Export
Authentication & API Keys
Custom Framework Integration
Data Import
How does the API work, and how do I get an API key?
Next.js Integration
How do I integrate PayPal for revenue tracking?
Rate Limits & Best Practices
React Integration
REST API Reference
Custom events: how do I send a custom event from JavaScript?
Google Tag Manager: setting up server-side GTM with Zenovay
Server-Side Tracking
Shopify: tracking checkout completion in Shopify
Shopify Integration
Slack: how do I get alerts in Slack?
How do I integrate Stripe for revenue tracking?
Vue.js Integration
Webflow: setting up Zenovay on a Webflow form-submission goal
Webhooks
Real-Time Data Access
WordPress Integration
WordPress: deeper FAQ on the WordPress plugin install
Zapier: connecting Zenovay to Zapier
Billing & Subscriptions
19 articles
Billing & Subscriptions — All Articles →
Can I cancel my subscription anytime?
Canceling Your Subscription
Downgrading Your Plan
Enterprise Plan Features
What happens when I hit my plan's event limit?
What does the Free plan include?
Free Tier Features
Invoice History
Managing Payment Methods
Pay-As-You-Go & Overage Pricing
PAYG Pricing: Event Quotas & Overage Rates
Subscription Plans Overview
Pro Plan Features
Scale Plan Features
Upgrading Your Subscription
How does usage-based pricing work for Pro and Scale?
Usage limit warnings (80% / 95%)
Usage Tracking & Alerts
Yearly billing — Save 20%
Privacy & Compliance
18 articles
Privacy & Compliance — All Articles →
CCPA Compliance
CCPA: how do I opt out under CCPA?
Cookie Consent Implementation
Data Collection Practices
Data Export for Users
Where is my data stored? (Data residency)
Data Retention Policies
GDPR Article 17: how do I delete my account and all data?
Do I need a cookie consent banner with Zenovay?
Does Zenovay use cookies?
GDPR Article 20: how do I download my personal data?
Where can I find Zenovay's DPA?
GDPR Compliance Overview
Global Privacy Control (GPC)
IP Address Handling
Privacy-First Tracking Mode
Right to Erasure (RTBF)
Third-Party Data Sharing
Troubleshooting
21 articles
Troubleshooting — All Articles →
API Connection Errors
Why am I being asked to verify my email again?
Billing Issues
Browser Compatibility
The dashboard is loading slowly — what can I do?
Data Discrepancies
Domain Verification Errors
My first event hasn't appeared — what's wrong?
Globe Not Loading
Heatmap Data Missing
Login Problems
I lost my MFA device — how do I recover my account?
Why does my visitor count look low some days?
MFA Recovery
Missing Visitor Data
Performance Issues
Session Replay Issues
My team member can't access the dashboard — what permissions do they need?
The tracker shows 'not detected' on my site — what now?
Tracking Not Working
Why do some events show as 'Unknown' source?
Industry Guides
12 articles
Industry Guides — All Articles →
E-commerce Cart Abandonment
E-commerce Conversion Optimization
E-commerce Revenue Tracking
E-commerce Analytics Setup
Media & Publishing Analytics
Media Audience Engagement
Media Content Performance
Media Subscription Conversion
SaaS Churn Prevention
SaaS Feature Adoption Metrics
SaaS User Onboarding Tracking
SaaS Trial Analytics
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