Zenovay Help Center

Getting Started

20 articles

Get started with A/B Experimentation Using the Zenovay Browser Extension How long does it take for events to show up?How do I install the tracking script on my website?First-Party vs Third-Party Tracking Free Tier Limitations How do I install Zenovay on Webflow?Installing the Tracking Script Can I install Zenovay via Google Tag Manager?How do I install Zenovay on WordPress or Shopify?Invite Your First Teammate Mobile Dashboard Access Platform Requirements Quick Start Guide Setting Up Your First Website Zenovay Status Page Choose a Plan and Event Volume Understanding Your Dashboard Upgrading Your Plan Verifying Your Installation

Account & Security

17 articles

Account & Security — All Articles →

Account Recovery Options Backup Codes for MFA How to Change Your Account Email Creating Your Account Deleting Your Account Device Trust & MFA on Every Login Email Verification Process Login Security & Failed Login Protection Managing Your Profile Password Requirements & Reset Security Best Practices Session Management Setting Up Multi-Factor Authentication SMS Verification TOTP Authenticator Setup Lost MFA Device: How to Recover Your Account WebAuthn Security Keys

Team & Organization

13 articles

Team & Organization — All Articles →

Admin vs Viewer (and Editor and Owner) Roles Team Activity & Audit Logs Team Collaboration Best Practices Creating a Team Manage Team Invitations Managing Member Permissions Multiple Organizations Workspace Settings Removing Team Members Role-Based Access Control How to Transfer Team Ownership (Step by Step)Transferring Team Ownership How Many Websites Can I Have Under One Account?

Enterprise & SSO

9 articles

Enterprise & SSO — All Articles →

Agency Dashboard Setup Custom Branding & White-Label Password Requirements & Enterprise Password Policy MFA Across Your Team Enterprise Audit Logging Enterprise Features Overview OAuth/OIDC SSO Setup SAML 2.0 SSO Configuration Requiring SSO for Your Team

Analytics Dashboard

30 articles

Analytics Dashboard — All Articles →

AI Influence — which AI bots can crawl you and which AI products send you traffic Analytics Glossary What events does Zenovay track automatically (videos, forms, file uploads, clicks)?Bounce Rate & Session Duration Chart Annotations Cohort Bounce: which channel or device bounces hardest on which page Dashboard Overview Data Retention by Plan Comparing Date Periods Demographics — language, locale, timezone Device & Browser Analytics What's the difference between events, page views, and visitors?Exporting Analytics Data Filtering & Date Ranges Geographic Analytics Identifying logged-in users (Anonymous / Identified / Paying badges)Real-Time Live View Page Flows (Sankey)Page Performance Metrics Page flow analysis: how do I read the Sankey diagram?Retention analysis: what does the retention heatmap mean?Saved Segments Scroll Depth: Reading the Bar Chart, Heatmap, and Session Max How do I share a public dashboard?Traffic Sources Analysis The Trust view: how to read your tracking quality Understanding Analytics Metrics Understanding Unique Visitors Why does my visitor count differ from Google Analytics?Visitor Overview & Trends

3D Globe Visualization

8 articles

3D Globe Visualization — All Articles →

Geographic Exploration on the Globe Globe Customization Options Sharing the Globe & Embedding Widgets Introduction to the 3D Globe Globe Navigation & Controls Globe Performance Optimization Real-Time Globe Updates Visitor Markers & Avatars

Session Replay & Heatmaps

12 articles

Session Replay & Heatmaps — All Articles →

Click Heatmaps Finding Sessions Heatmap Best Practices Heatmaps: when does a heatmap have enough data to be meaningful?Movement Tracking Session replay: how do I redact PII in recordings?Scroll Depth Heatmaps Session Player Controls Session Replay Overview Session Storage & Privacy Troubleshooting Recordings Viewing Session Recordings

Goals & Conversion Funnels

12 articles

Goals & Conversion Funnels — All Articles →

Setting Up Conversion Funnels Funnels: how do I create a multi-step conversion funnel?Creating Your First Goal Custom Event Goals Element Click Goals Funnel Drop-Off Analysis Goal Attribution Goal Types Explained Goals: what's the difference between a goal and a funnel?Multi-Step Funnel Analysis Revenue Attribution to Goals Page Visit Goals (URL Match)

AI & Insights

11 articles

AI & Insights — All Articles →

Acknowledging Insights AI Insights Overview AI Message Limits by Plan AI-Powered Recommendations Anomaly Detection Daily Movers (Change Correlation)AI insights: how often does AI generate new insights?Natural Language Queries Understanding Automated Insights Visitor Value Scoring Weekly Digest Setup

Revenue & B2B Intelligence

11 articles

Revenue & B2B Intelligence — All Articles →

Account-Based Marketing (ABM)B2B Company Identification Company Visit History Instrument Store Events and Revenue Goals Revenue attribution: how does first-touch vs last-touch attribution differ?Identified Users & CRM Integration MRR Tracking for SaaS Setting Up Revenue Attribution Revenue by Traffic Source Revenue Report Export Revenue Tracking Overview

Exit-Intent Widgets

4 articles

Exit-Intent Widgets — All Articles →

Creating Your First Exit-Intent Widget Exit-Intent Widgets Overview Targeting Rules Understanding Widget Analytics

Error Tracking & Performance

11 articles

Error Tracking & Performance — All Articles →

Core Web Vitals Monitoring Error Groups & Aggregation Frustration Tracking Golden-Path Monitors JavaScript Error Tracking Page Load Performance Setting Performance Alerts Performance by Device Error tracking: how do source maps work for my JS errors?Stack Trace Analysis Uptime Monitoring

API & Integrations

42 articles

API & Integrations — All Articles →

API Error Handling API Overview Audit Log Export Authentication & API Keys Custom Framework Integration Data Import How does Zenovay track file downloads on my website?Fathom Importer — Import your Fathom Analytics history Framer Integration GA4 Importer — Import your Google Analytics history How does the API work, and how do I get an API key?Ghost Integration How do I integrate GitHub for deploy markers?How do I integrate Google Search Console?Matomo Importer — Import your Matomo history Next.js Integration How do I integrate Paddle for revenue tracking?How do I integrate PayPal for revenue tracking?Rate Limits & Best Practices React Integration REST API Reference Custom events: how do I send a custom event from JavaScript?Google Tag Manager: routing Zenovay through a first-party proxy Server-Side Tracking Shopify: tracking checkout completion in Shopify Shopify Integration Simple Analytics Importer — Import your Simple Analytics history How do I track internal site searches on my website?Slack: how do I get alerts in Slack?Squarespace Integration How do I query my analytics programmatically (Stats API)?How do I integrate Stripe for revenue tracking?Vue.js Integration Warehouse export to AWS S3 Webflow: setting up Zenovay on a Webflow form-submission goal Webflow Integration Webhooks Real-Time Data Access Wix Integration WordPress Integration WordPress: deeper FAQ on adding the tracker to WordPress Zapier: connecting Zenovay to Zapier

Billing & Subscriptions

19 articles

Billing & Subscriptions — All Articles →

Can I cancel my subscription anytime?Canceling Your Subscription Downgrading Your Plan Enterprise Plan Features What happens when I hit my plan's event limit?What does the Free plan include?Free Tier Features Invoice History Managing Payment Methods Pay-As-You-Go & Overage Pricing PAYG Pricing: Event Quotas & Overage Rates Plan Limits and Feature Availability Pro Plan Features Scale Plan Features Upgrading Your Subscription How does usage-based pricing work for Pro and Scale?Usage limit warnings (80% / 95%)Usage Tracking & Alerts Yearly billing — Save 20%

Privacy & Compliance

19 articles

Privacy & Compliance — All Articles →

CCPA Compliance CCPA: how do I opt out under CCPA?Consent & privacy metrics: see how your cookie banner performs Cookie Consent Implementation Data Collection Practices Data Export for Users Where is my data stored? (Data residency)Data Retention Policies GDPR Article 17: how do I delete my account and all data?Do I need a cookie consent banner with Zenovay?Does Zenovay use cookies?GDPR Article 20: how do I download my personal data?Where can I find Zenovay's DPA?GDPR Compliance Overview Global Privacy Control (GPC)IP Address Handling Cookieless Tracking Mode Right to Erasure (RTBF)Third-Party Data Sharing

Troubleshooting

22 articles

Troubleshooting — All Articles →

Industry Guides

12 articles

Industry Guides — All Articles →

E-commerce Cart Abandonment E-commerce Conversion Optimization Review Store Revenue and Attribution E-commerce Analytics Setup Media & Publishing Analytics Media Audience Engagement Media Content Performance Media Subscription Conversion SaaS Churn Prevention SaaS Feature Adoption Metrics SaaS User Onboarding Tracking SaaS Trial Analytics

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Home

Getting Started

Account & Security

Team & Organization

Enterprise & SSO

Analytics Dashboard

3D Globe Visualization

Session Replay & Heatmaps

Goals & Conversion Funnels

AI & Insights

Revenue & B2B Intelligence

Exit-Intent Widgets

Error Tracking & Performance

API & Integrations

Billing & Subscriptions

Privacy & Compliance

Troubleshooting

Industry Guides