Ready for more features? This guide walks you through upgrading your Zenovay subscription. Upgrades are instant - new features activate immediately.
Before You Upgrade
Review Available Plans
| Plan | Price | Key Features |
|---|---|---|
| Pro | $20/mo | Session replay, heatmaps, 100K events |
| Scale | $90/mo | AI insights, B2B, 1M events |
| Enterprise | Custom | SSO, unlimited, white-label |
See Plans Overview for full comparison.
Check Your Current Usage
- Go to Settings → Billing
- View current event count
- Check team member count
- Review website count
How to Upgrade
Go to Billing Settings
Click your profile → Settings → Billing.
Click Upgrade
Click the "Upgrade Plan" button.
Choose Your Plan
Select Pro, Scale, or Enterprise.
Select Billing Cycle
Choose Monthly or Annual (save 17%).
Enter Payment
Add or confirm your payment method.
Confirm Upgrade
Review and click "Confirm Upgrade."
Your new features activate immediately after payment confirmation.
Billing When Upgrading
Mid-Cycle Upgrades
If you upgrade in the middle of a billing cycle:
- You're charged a prorated amount for remaining days
- New plan rate starts at next billing cycle
- Full features available immediately
Prorating Example
Scenario: Upgrading Free → Pro on day 15 of 30-day cycle
- Pro monthly: $20
- Days remaining: 15
- Prorated charge: $20 × (15/30) = $10.00
- Charged today: $10.00
- Next month: $20
Annual Plans
Upgrading to annual:
- Pay full annual amount today
- Greater savings (17% off)
- Renews in 1 year
Upgrade Path Examples
| From | To | Charge |
|---|---|---|
| Free | Pro | Full Pro price |
| Free | Scale | Full Scale price |
| Pro | Scale | Difference (prorated) |
| Any | Enterprise | Custom |
What Changes Immediately
New Features
These activate instantly:
- All features of your new plan
- Increased event limits
- Additional website slots
- More team member seats
Data & Settings
These are preserved:
- All existing data
- Website configurations
- Team member access
- Settings and preferences
Historical Data
Upgrading:
- Keeps all existing data
- Extended retention applies going forward
- Past deleted data cannot be recovered
Payment Methods
Accepted Payment
- Visa
- Mastercard
- American Express
- Discover
- Debit cards
Adding Payment Method
- Go to Settings → Billing → Payment Methods
- Click "Add Payment Method"
- Enter card details
- Save
Enterprise Payment
Enterprise accounts can use:
- Credit card
- Invoice/wire transfer
- Purchase orders
After Upgrading
Recommended Steps
Explore New Features
Visit new tabs and features unlocked by your plan.
Set Up Session Replay
Configure privacy settings for recordings.
Create Goals
Set up conversion tracking.
Invite Team Members
Add colleagues to your increased quota.
Add Websites
Track additional sites if needed.
Verify Upgrade
Check your upgrade was successful:
- View Settings → Billing
- Confirm new plan shows
- Check feature access
- Verify receipt email
Free Trial
Pro Trial
New users may be eligible for:
- 14-day free trial
- Full Pro features
- No credit card required
- Convert to paid after trial
Enterprise Trial
Contact sales for:
- Extended trial periods
- Custom feature access
- POC arrangements
Troubleshooting
Payment Failed
If payment doesn't go through:
- Verify card details
- Check sufficient funds
- Contact your bank
- Try different card
- Contact support
Features Not Available
If new features don't appear:
- Refresh your browser
- Log out and log back in
- Clear browser cache
- Check billing shows correct plan
- Contact support
Wrong Amount Charged
If charges seem incorrect:
- Check prorating calculation
- Review billing cycle dates
- Contact support with receipt
Upgrading to Enterprise
Enterprise upgrades require:
- Contact sales team
- Requirements discussion
- Custom quote
- Contract agreement
- Dedicated onboarding
FAQ
Will I lose any data?
No, all data is preserved when upgrading.
Is upgrading instant?
Yes, new features activate immediately.
Can I switch between monthly and annual?
Yes, go to Billing settings to change cycle.
What if I just upgraded but want a different plan?
Contact support for adjustment within 30 days.
Does upgrading extend my billing date?
No, your billing date stays the same. You're prorated for the difference.