Short answer: Yes. All Zenovay subscriptions are month-to-month with no minimum-term contract. You can cancel from your billing settings at any time.
What happens when you cancel
| Timing | What happens |
|---|---|
| The moment you click cancel | Auto-renewal is turned off. No new charges. |
| Until the end of your billing cycle | You keep all paid features (Pro / Scale / Enterprise) and your full plan event allowance. |
| At the start of the next cycle | Your account drops to Free. You keep your data, but Pro+ features (session replay, heatmaps, goals/funnels, exports, etc.) become read-only or disappear. |
There is no exit fee. There is no "you must wait 30 days" clause.
Does data get deleted?
No. Cancelling moves you to the Free plan; it does not delete your account.
- Analytics events older than the Free plan's retention window (1 year) are deleted on the normal retention schedule.
- Pro+-only data — session replays, heatmaps, AI insights, goals — is preserved for 30 days after downgrade in case you upgrade again. After 30 days it's permanently deleted.
- Account info (email, password, team membership) stays as long as the account exists.
Can I get a refund for the rest of the month?
For monthly plans: no, we do not pro-rate refunds. You keep paid access until the end of the cycle you've already paid for.
For annual plans: contact support within 30 days of the renewal charge — refunds are considered case-by-case.
What if I change my mind before the cycle ends?
You can un-cancel right up until the cycle ends. Go to Settings → Billing → Reactivate. Your subscription continues without interruption and no new charges land.
Annual plans
If you're on an annual plan, cancelling stops the next annual renewal. You keep paid access until the annual term ends. If you want to cancel mid-year and stop paying immediately, contact support — they can switch you to monthly billing for the remainder of the year, or in some cases issue a partial refund.
Enterprise contracts
Enterprise customers operate under a signed contract that may include notice periods (typically 30-90 days). The "cancel anytime" rule does not override your contract — read the cancellation clause or contact your account manager.
How to cancel
- Open Settings → Billing in
app.zenovay.com. - Scroll to the bottom and click Cancel subscription.
- Pick a reason (optional, helps us improve).
- Confirm.
You'll get an email confirmation and a calendar of when the change takes effect.