Need flexibility beyond your plan limits? Learn about overage options and pay-as-you-go pricing for scaling your analytics.
How Pay-As-You-Go Works
Pro PlanPay-as-you-go allows you to exceed plan limits without upgrading:
- Continue tracking beyond your event limit
- Pay only for additional events used
- No service interruption
- Charged at end of billing cycle
Overage Options
Hard Limit (Default)
Standard behavior:
- Tracking stops at limit
- No additional charges
- Resets next billing cycle
- Safe, predictable billing
Soft Limit (Overage Enabled)
Flexible option:
- Continue tracking past limit
- Overage charges apply
- Billed at cycle end
- Never lose data
Auto-Upgrade
Automatic plan change:
- Automatically upgrade tier when limit approached
- Prorated charges for remainder of cycle
- Seamless transition
- No manual intervention
Configuring Overage Settings
Go to Billing Settings
Navigate to Settings → Billing.
Find Overage Settings
Click "Usage & Overages" section.
Select Option
Choose: Hard Limit, Soft Limit, or Auto-Upgrade.
Set Cap (Optional)
If using Soft Limit, set maximum overage spend.
Save Settings
Click "Save" to apply changes.
Overage Pricing
Event Overage Rates
Pro PlanOverage is charged per 100,000 events and varies by event type:
| Plan | Website Events (per 100K) | API Events (per 100K) | Proxy Events (per 100K) |
|---|---|---|---|
| Pro | $12 | $15 | $10 |
| Scale | $10 | $12 | $8 |
| Enterprise | $8 | $10 | $5 |
Each paid plan includes a generous free event quota before overage applies:
| Plan | Free Website Events | Free API Requests | Free Proxy Events |
|---|---|---|---|
| Pro | 100,000 | 50,000 | 100,000 |
| Scale | 1,000,000 | 500,000 | 1,000,000 |
Example Calculations
Pro Plan Overage:
- Free quota: 100,000 website events
- Actual usage: 250,000 website events
- Overage: 150,000 events (1.5 units of 100K)
- Overage charge: 1.5 × $12 = $18.00
- Total bill: $20 + $18 = $38.00
Scale Plan Overage:
- Free quota: 1,000,000 website events
- Actual usage: 1,300,000 website events
- Overage: 300,000 events (3 units of 100K)
- Overage charge: 3 × $10 = $30.00
- Total bill: $90 + $30 = $120.00
The Free plan does not include pay-as-you-go. Tracking stops at the 3,000 event limit. Upgrade to Pro or Scale to enable overage billing.
Spending Caps
Setting a Cap
Protect against unexpected charges:
- Go to Settings → Billing → Overages
- Enable "Spending Cap"
- Set maximum overage amount
- Tracking stops when cap reached
Cap Options
| Cap Type | Description |
|---|---|
| Monthly Cap | Maximum overage per billing cycle |
| Per-Event Cap | Maximum events to track over limit |
| Annual Cap | Total overage limit for year |
When Cap Is Reached
If your cap is hit:
- Tracking pauses (like hard limit)
- Alert notification sent
- Resume by raising cap or upgrading
- Data already collected is preserved
Billing for Overages
When You're Charged
Overage charges appear:
- At end of billing cycle
- On your regular invoice
- As separate line item
- With detailed breakdown
Invoice Details
Your invoice shows:
Zenovay Pro Plan - Monthly $20.00
Website Event Overage (150,000 events) $18.00
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Total $38.00
Payment Method
Overages charged to:
- Your default payment method
- Same card as subscription
- Update in Payment Settings if needed
Comparing Options
When to Use Each
| Situation | Best Option |
|---|---|
| Predictable traffic | Hard Limit |
| Occasional spikes | Soft Limit with cap |
| Consistent growth | Auto-Upgrade |
| Seasonal variation | Soft Limit with spending cap |
| Large campaigns | Upgrade to higher tier |
Cost Comparison Example
For 250,000 website events/month:
| Option | Monthly Cost |
|---|---|
| Pro + Overage | $20 + $18 (150K overage) = $38 |
| Scale Plan | $90 (with 1M free events) |
Recommendation: Pro with overage is cost-effective until you consistently exceed ~600K events/month, at which point Scale becomes the better value.
Auto-Upgrade Rules
How Auto-Upgrade Works
When enabled:
- System monitors usage
- At 90% of limit, evaluates
- If projected to exceed, upgrades
- Prorated charge applied
- New limit takes effect
Upgrade Thresholds
| Current | Upgrades To | Trigger |
|---|---|---|
| Pro | Scale | Projected 100K+ |
| Scale | Enterprise Contact | Projected 1M+ |
Controlling Auto-Upgrade
Options to customize:
- Enable/disable auto-upgrade
- Set upgrade threshold (80%, 90%, 95%)
- Require email confirmation
- Set maximum plan to upgrade to
Enterprise Flexibility
Enterprise PlanEnterprise accounts have custom options:
Negotiated Rates
- Volume discounts
- Custom event pricing
- Committed use discounts
- Annual prepayment options
Flexible Terms
- Burst capacity included
- Reserved capacity pools
- Cross-month rollover
- Custom billing cycles
Contact for Enterprise
For enterprise pricing:
- Email: enterprise@zenovay.com
- Schedule a call
- Discuss your specific needs
Best Practices
Monitor Regularly
- Check usage weekly
- Set alerts at 50% and 75%
- Review trends monthly
- Plan for growth
Budget Planning
- Estimate event volume
- Choose appropriate plan
- Set spending caps for safety
Optimize Usage
- Filter bot traffic
- Exclude internal IPs
- Track essential pages only
- Use sampling for high volume
FAQ
When do overages get charged?
At the end of your billing cycle, on your regular invoice.
Can I disable overages?
Yes, use Hard Limit mode to stop tracking at your plan limit.
What's the cheapest option for spikes?
Soft Limit with a spending cap for occasional spikes. Pay-as-you-go billing handles events beyond your free quota automatically.
Can I get a refund on overages?
Generally no, but contact support if there's an issue (like bot traffic).
Is there a free tier overage?
No, Free plans use Hard Limit only. Upgrade to enable overages.