Short answer: every paid plan includes a fixed monthly event allowance. If you stay under it, you pay the flat plan price. If you go over, two things can happen depending on a single setting — your tracking either pauses, or the extra events bill at a published per-block rate.
The plan structure
Each Zenovay paid plan is a flat base fee plus an event allowance.
| Plan | Base price | Included events / month |
|---|---|---|
| Pro | $20/mo and up | 100,000 (and up) |
| Scale | $90/mo and up | 1,000,000 (and up) |
| Enterprise | Custom | Custom |
The "and up" bands let you commit to a higher allowance up front for a discount over pure pay-as-you-go pricing. Pick the band that matches your typical month — and use overage billing to absorb spikes.
How overage billing works
When you turn on overage billing in Settings → Billing:
- Events above your monthly allowance are billed in blocks (typically 10,000 events per block).
- The per-block price is published in the pay-as-you-go pricing article and depends on your plan tier.
- Overages are calculated at the end of the billing cycle and charged on your next invoice.
- A live counter in Settings → Billing → Usage shows your current month's events and projected overage cost.
Stopping the meter
Two safeguards keep you in control:
- Hard ceiling — set a maximum overage charge in Settings → Billing → Overage limits. Once you hit it, tracking pauses for the rest of the cycle.
- Pause-on-cap mode — turn overage billing off entirely. Your tracking simply stops at 100% of the included allowance, and the dashboard shows a banner.
You can switch between these modes at any time. There's no commitment.
Why blocks instead of per-event pricing?
Blocks make your invoice predictable. If you suddenly get 1,247 events above your allowance, you're billed for 2 blocks, not 1,247 line items. It also means a bot-driven spike of a few hundred extra events does not noticeably increase your bill.
Annual discounts
If you commit annually instead of monthly, the base plan price drops (typically by 20%) but the included event allowance is the same. Overage rates are unchanged.
Common questions
Can I downgrade mid-cycle? Yes — the change applies on your next billing date. You don't lose access to features you're already using until then.
Do unused events roll over? No. Each cycle resets to your full allowance.
Are GPC-excluded visits counted? No. Visits the tracker excludes (GPC, Do-Not-Track override, blocked IP) never enter your event count.