Zenovay Help Center

If you need to delete your Zenovay account, this guide explains the process and what happens to your data. Account deletion is permanent and cannot be undone.

Before You Delete

Consider These Alternatives

Before permanently deleting your account:

Downgrade to Free: Keep your account with limited features
Cancel subscription: Stop paying but maintain account access
Export data first: Download your analytics for records
Transfer ownership: Give the account to a team member

What Will Be Deleted

When you delete your account:

Data Type	What Happens
Profile information	Permanently deleted
Websites & tracking codes	Deleted, tracking stops
Analytics data	Permanently deleted
Session recordings	Permanently deleted
Goals & funnels	Permanently deleted
Team associations	You're removed from teams
Billing history	Retained for legal requirements

What Won't Be Deleted

Some data is retained:

Billing records (required by law)
Aggregated, anonymized analytics
Support tickets (for quality assurance)

Pre-Deletion Checklist

Export Your Data

Download analytics and account data you want to keep. Go to Settings → Account → Export My Data.

Cancel Active Subscriptions

Ensure you've canceled any paid plans first. Go to Settings → Billing → Cancel Plan.

Remove Team Members

If you own teams, transfer ownership or remove members.

Backup API Integrations

Note any API keys or integrations that will stop working.

Remove Tracking Code

Remove Zenovay tracking scripts from your websites.

Account deletion is permanent and cannot be reversed. Make sure you've exported everything you need.

How to Delete Your Account

Go to Account Settings

Navigate to Settings → Account.

Scroll to Danger Zone

Find the Danger Zone section at the bottom.

Click Delete Account

Click the Delete Account button.

Confirm Identity

Enter your password and MFA code (if enabled).

Type Confirmation

Type "DELETE" to confirm you understand this is permanent.

Final Confirmation

Click Permanently Delete Account.

After Deletion

Immediate Effects

You're logged out everywhere
Email/password no longer work
API keys stop working immediately
Tracking scripts return errors
Team members lose access to your resources

30-Day Waiting Period

Some data enters a 30-day deletion queue:

You can contact support within 30 days to cancel deletion
After 30 days, all data is permanently erased
This cannot be recovered after the 30-day period

Website Tracking

Your tracking scripts will:

Stop collecting new data
Return errors (won't affect your website)
Should be removed to avoid console errors

Team Owner Considerations

If you own teams or organizations:

Before Deleting

Transfer ownership: Assign a new owner
Or dissolve the team: Remove all members first
Cannot delete with active team: You'll be blocked if you're the sole owner

Transfer Ownership

Go to Team Settings

Navigate to Settings → Team.

Select Transfer Ownership

Find Transfer Ownership in the settings.

Choose New Owner

Select an existing team member.

Confirm Transfer

Both parties must confirm the transfer.

Paid Plan Considerations

Active Subscription

If you have an active paid plan:

Cancel the subscription first
Deletion doesn't automatically refund
See Canceling Your Subscription

Refund Policy

No refund for partial months
Annual plans: Contact support for prorated refunds
Enterprise: Contact your account manager

Data Retention for Legal Purposes

We retain some data as required by law:

Data Type	Retention Period	Reason
Billing records	7 years	Tax/financial regulations
Support communications	3 years	Quality assurance
Legal hold data	Until resolved	Legal requirements

Under GDPR, you have the right to erasure. Account deletion fulfills this right:

Personal data is deleted
Analytics data is deleted
Deletion is permanent
Exceptions apply for legal requirements

See Right to Erasure (RTBF) for more details.

Troubleshooting

Cannot Delete Account

You may be blocked if:

You own teams (transfer ownership first)
You have active subscriptions (cancel first)
There's a billing issue (resolve first)
Account is under investigation (contact support)

Delete Button Not Working

Ensure you're the account owner
Clear browser cache
Try a different browser
Contact support if issues persist

Need Data After Deletion Request

If you realize you need data after requesting deletion:

Contact support immediately
Within 30 days, deletion may be cancellable
After 30 days, data cannot be recovered

Re-creating an Account

After deletion, you can create a new account:

Use the same or different email
All settings start fresh
No data is recovered from deleted account
New tracking codes are issued

Enterprise Account Deletion

Enterprise Plan

Enterprise accounts have special considerations:

Contact your account manager
May require organization admin approval
SLA contract terms may apply
Custom data retention agreements honored

FAQ

Will deletion stop charges?

No, cancel your subscription first. Deletion doesn't automatically cancel billing.

Can I use my email again?

Yes, after deletion you can sign up with the same email for a new account.

How long until data is fully deleted?

All data is permanently deleted within 30 days of your request.

Will my website be affected?

The tracking script will stop working. It won't break your site, but you should remove it.

Can support restore my account?

Only within the 30-day waiting period. After that, no recovery is possible.

Next Steps

If you're not ready to delete:

Deleting Your Account