You can change the email tied to your Zenovay account at any time. The flow is two-step verification by design — we want to make sure you control both the old and new addresses.
Step-by-step
- Sign in to app.zenovay.com and open Settings > Profile.
- Next to Email address, click Change.
- Enter your new email and current password.
- We send a verification link to the new address — click it within 24 hours.
- Once you verify, the change is applied immediately.
Why your old email gets notified
When the change succeeds, Zenovay sends a confirmation to the old address noting that the email was changed. This is on purpose:
- It's an early-warning signal if someone else managed to take over your account.
- The notification includes a one-click link to revert the change for 7 days, which automatically locks the account and forces a password reset.
If you receive that notification but didn't request the change, click the revert link immediately and contact our support team via the help center or support@zenovay.com.
What stays the same
Your account is identified internally by a stable user ID, not by email. So all of the following carry over unchanged:
- Team memberships and roles
- API keys and integrations
- Two-factor authentication setup
- Trusted devices, login history, audit log entries
- Subscription and billing records
The only thing that changes is the address you use to sign in and where transactional emails (invoices, alerts, password resets) are delivered.
If you no longer have access to your old email
If you can't receive the notification on the old address, you can still change the email — you just can't revert the change after the fact. The verification link still goes to the new address, which is what matters for the change to take effect.
If you've also lost access to the new address mid-flow, contact our support team via the help center or support@zenovay.com with as much identifying information as you can provide (workspace name, last invoice date, approximate account creation date). We'll guide you through identity verification before unlocking any change.