Account & Security
17Manage your account settings, security options, and authentication methods including MFA, WebAuthn, and password management.
Account Recovery Options
Learn how to recover access to your Zenovay account if you've lost your password, MFA device, or access.
Backup Codes for MFA
Understand how to generate, use, and securely store backup codes for account recovery.
How to Change Your Account Email
How the email on your Zenovay account works - why the address shown in Settings is read-only, how to get it changed, what carries over, and why accounts that sign in with Google, GitHub, or SSO are handled differently.
Creating Your Account
Step-by-step guide to creating a Zenovay account, including sign-up options and initial setup.
Deleting Your Account
Learn how to permanently delete your Zenovay account and understand what happens to your data.
Device Trust & MFA on Every Login
How Zenovay handles two-factor authentication across devices. Learn why MFA is required on every sign-in and how to keep your account secure.
Email Verification Process
Learn how to verify your email address and troubleshoot verification issues.
Login Security & Failed Login Protection
Understand how Zenovay protects your account from unauthorized access with login security features and what to do if you suspect suspicious activity.
Managing Your Profile
Update your profile information, display name, avatar, and account preferences in Zenovay.
Password Requirements & Reset
Learn about Zenovay's password requirements and how to reset your password if you've forgotten it.
Security Best Practices
Essential security practices to protect your Zenovay account and keep your analytics data safe.
Session Management
Understand how Zenovay sessions work, how to view and revoke active sessions, and how to sign out securely.
Setting Up Multi-Factor Authentication
Secure your Zenovay account with two-factor authentication using an authenticator app, plus passkeys for passwordless sign-in.
SMS Verification
Information about SMS-based authentication and recommended alternatives for securing your Zenovay account.
TOTP Authenticator Setup
Detailed guide to setting up TOTP authentication with popular authenticator apps.
Lost MFA Device: How to Recover Your Account
Recover your Zenovay account when you've lost your MFA device - step-by-step backup-codes flow, what to do if you've also lost the codes, and how to escalate to support.
WebAuthn Security Keys
Set up hardware security keys or platform authenticators (Touch ID, Face ID, Windows Hello) as passkeys for the strongest account protection.