Zenovay re-asks for email verification when something about your sign-in differs from your typical pattern. It's not a glitch — it's a signal that the system thinks you might be a different person, and we'd rather check than assume.
What triggers a re-verification
The five most common triggers, in order of frequency:
- New device or browser — first sign-in from a Mac after months of using a PC, switching from Chrome to Safari, etc.
- New geographic region — sign-in from a country (or even a different state) you haven't used recently.
- Stale session expiring — long gap since last activity (more than 90 days).
- Security event on the account — recent password change, suspicious access pattern, or MFA reset.
- Email address change — verification fires both on the old and new addresses to confirm you control both.
In each case, Zenovay sends a 6-digit code or a verification link to the email on file.
How to clear the prompt
- Check the inbox for the email you signed in with.
- Look for a Zenovay email titled "Verify it's you" (subject may vary by locale).
- Click the link or copy the 6-digit code into the prompt.
The link / code expires in 15 minutes. If it expires, click Resend code.
Code didn't arrive
Standard email troubleshooting:
- Check spam/junk folder.
- Verify the address you're signing in with — typos in the domain are common.
- If you're on a corporate inbox, the firewall may block outbound from
noreply@zenovay.com. Ask IT to allowlist that sender. - Wait 60 seconds, then click Resend — repeated rapid clicks rate-limit you.
If after 5 minutes nothing arrives, email support@zenovay.com from any other address you control with the subject "Verification email not arriving" and your account email in the body.
What's verified vs what's not
The verification confirms two things:
- You still control the email address.
- You're at the same machine that started the sign-in.
It does not verify your phone, MFA, or biometrics — those happen separately. Likewise, this isn't the same as the initial signup verification email.
Can I disable re-verification?
Not entirely — the security baseline applies on all plans. But you can reduce how often it fires by:
- Marking devices as trusted under Profile → Security → Trusted Devices (you'll only re-verify on those after 90 days idle).
- Enabling MFA — once MFA is on, re-verification triggers default to lower frequency because MFA itself is the anomaly check.
What if I no longer have access to that email?
If you can't access the verification inbox, you've effectively lost the account. Recovery requires email + ID verification — see account recovery for the full path. There is no way to bypass email verification without proving identity, by design.