Email Verification Process

Email verification confirms you own the email address associated with your Zenovay account. This is essential for account security and password recovery.

Why Verify Your Email?

Verification enables:

• Password reset functionality
• Security notifications
• Team invitations
• Important account alerts
• Communication from Zenovay

Verification Process

Resending Verification

If you didn't receive the email:

Troubleshooting

Email Not Arriving

1. Check spam/junk folder: Most common issue
2. Wait a few minutes: Emails can be delayed
3. Add to contacts: Add noreply@zenovay.com to prevent filtering
4. Check email address: Ensure you used the correct address

Link Expired

Verification links expire after 24 hours. If expired:

1. Log in to your account
2. Request a new verification email
3. Use the new link within 24 hours

Link Not Working

If the link doesn't work:

1. Copy and paste the full URL into your browser
2. Make sure the entire link is selected
3. Try a different browser
4. Clear browser cache and cookies

Wrong Email Address

If you signed up with the wrong email:

1. Log in with your credentials
2. Go to Settings → Account
3. Click Change Email
4. Enter the correct email
5. Verify the new address

Corporate Email Filters

If your company uses email filters:

1. Contact IT to whitelist zenovay.com
2. Check your quarantine folder
3. Try using a personal email temporarily
4. Use Gmail or other webmail for signup

Verification Status

Check your verification status:

1. Log in to app.zenovay.com
2. Go to Settings → Account
3. Look for the "Email" section
4. Status shows "Verified" or "Unverified"

Changing Your Email

To change your email address:

Multiple Email Addresses

Currently, accounts support one email address. For multiple contacts:

• Use a shared team inbox for team accounts
• Add team members with their own accounts
• Use email aliases if supported by your provider

Security Considerations

Protect Your Email

Your email is the gateway to your account:

• Use a strong email password
• Enable 2FA on your email provider
• Monitor for suspicious login attempts

Email-Based Recovery

A verified email enables:

• Password reset
• Account recovery
• Security alerts

Social Sign-In Email

If you signed up with Google or GitHub:

• Your email is automatically verified
• Email comes from your social provider
• Changing email requires unlinking social account

Enterprise Email

Enterprise Plan

Enterprise accounts can:

• Restrict sign-ups to specific domains
• Auto-verify organizational emails
• Use SSO instead of email verification

FAQ

Is verification required?

While you can use basic features without verification, some features require it. We recommend verifying immediately.

Can I use multiple accounts with one email?

No, each email can only be associated with one account.

How long does the link last?

Verification links expire after 24 hours for security.

Can I skip verification?

Some features work without verification, but we strongly recommend completing it for security and full functionality.

Next Steps

After verifying your email:

• Set up multi-factor authentication
• Review security settings
• Add your first website