Viewing Session Recordings

Pro Plan

Learn how to find and view session recordings to understand how visitors interact with your website.

Accessing Sessions

From Dashboard

1. Log into Zenovay
2. Click "Sessions" in navigation
3. View list of recordings
4. Click any session to play

Direct URL

Access sessions directly:

https://app.zenovay.com/sessions

Session List

List View

The session list shows:

Column	Description
Thumbnail	Preview of session
Time	When session started
Duration	Total session time
Pages	Number of pages viewed
Location	Country/city
Device	Device type
Indicators	Errors, rage clicks, etc.

Sorting Options

Sort sessions by:

• Most recent (default)
• Longest duration
• Most pages
• Most errors
• Highest value score

Pagination

Navigate large lists:

• 25, 50, or 100 per page
• Next/previous buttons
• Jump to specific page

Session Preview

Hover Preview

Hover over a session to see:

• Animated thumbnail
• Key statistics
• Quick filters matching
• First page URL

Session Details

Click the info icon to see:

• Full visitor journey
• All pages visited
• Time per page
• Events triggered

Opening a Session

Click to Play

Click any session row to:

1. Open the player
2. Start from beginning
3. See full controls

Open in New Tab

Right-click for options:

• Open in new tab
• Copy session link
• Add to collection

Session Information Panel

Overview Tab

When viewing a session:

Field	Information
Session ID	Unique identifier
Date/Time	When it occurred
Duration	Total length
Device	Type and details
Browser	Name and version
OS	Operating system
Location	Country, city
IP	Masked or full

Activity Tab

Session activity summary:

• Pages viewed (with times)
• Clicks performed
• Forms interacted
• Errors encountered
• Custom events

User Tab

If user identified:

• User ID or email
• Previous sessions
• Account creation date
• Total sessions

Session Indicators

Visual Badges

Badge	Meaning
🔴 Error	JavaScript errors
😤 Rage	Rage clicks detected
📱 Mobile	Mobile device
💻 Desktop	Desktop computer
🔒 Private	Private browsing mode
⭐ High Value	High value score

Rage Click Detection

Rage clicks indicate frustration:

• Multiple rapid clicks
• Same area clicked repeatedly
• Often indicates broken elements

Error Sessions

Sessions with errors show:

• Error count badge
• Jump to error option
• Error details in player

Quick Actions

From Session List

Action	Description
Play	Open in player
Copy Link	Share session URL
Download	Export session file
Delete	Remove session
Add Note	Add annotation

Bulk Actions

Scale Plan

Select multiple sessions:

• Export selected
• Delete selected
• Add to collection
• Tag sessions

Collections

Scale Plan

Creating Collections

Organize sessions:

1. Select sessions
2. Click "Add to Collection"
3. Create new or add to existing
4. Name your collection

Collection Uses

Use Case	Collection
Bug investigation	"Checkout errors"
UX research	"New user onboarding"
Training	"Success patterns"
Sharing	"Client presentation"

Managing Collections

• View collection contents
• Remove sessions
• Share collection link
• Export entire collection

Session Notes

Adding Notes

Annotate sessions:

1. Open session
2. Click "Add Note"
3. Enter observation
4. Optional: set timestamp

Note Types

Type	Use
Text	General observations
Timestamp	Mark specific moment
Tag	Categorize session
Task	Create follow-up

Viewing Notes

Notes appear:

• In session info panel
• On timeline (timestamped)
• In session list (indicator)

Searching Sessions

Basic Search

Search by:

• Page URL
• User ID/email
• Session ID
• Notes content

Search Syntax

Advanced search:

page:checkout error:true duration:>5m

Search Operators

Operator	Example
page:	page:/checkout
user:	user:john@example.com
country:	country:US
device:	device:mobile
error:	error:true
duration:	duration:>2m

Date Filtering

Time Range

Select recording period:

• Today
• Yesterday
• Last 7 days
• Last 30 days
• Custom range

Custom Date Range

1. Click date picker
2. Select start date
3. Select end date
4. Apply filter

Sharing Sessions

Share Link

Create shareable link:

1. Open session
2. Click "Share"
3. Set permissions
4. Copy link

Share Options

Option	Setting
Expiration	24h, 7d, 30d, Never
Password	Optional protection
Permissions	View only, Comment

Team Sharing

Share with team members:

• Direct notification
• Slack integration
• Email with timestamp

Exporting Sessions

Scale Plan

Download Session

Export for offline viewing:

1. Open session
2. Click "Download"
3. Choose format
4. Save file

Export Formats

Format	Use Case
Video (MP4)	Presentations
ZIP	Offline replay
JSON	Data analysis

Bulk Export

Export multiple sessions:

1. Select sessions
2. Click "Export"
3. Choose format
4. Download archive

Session Retention

Retention Limits

Plan	Retention
Pro	60 days
Scale	120 days
Enterprise	180 days

Before Deletion

Sessions approaching deletion:

• Warning indicator
• Option to export
• Cannot be recovered after

Best Practices

Finding Useful Sessions

Focus on:

• Sessions with errors
• Rage click sessions
• Long sessions (exploration)
• Very short sessions (problems)
• Specific page flows

Regular Review

Establish routine:

• Daily quick review
• Weekly deep dives
• Monthly trend analysis
• Pre-release testing

Next Steps

• Master the session player
• Learn advanced filtering
• Explore heatmaps