Zenovay Help Center

Resolve browser-specific issues with the Zenovay dashboard and tracking script.

Supported Browsers

Dashboard (app.zenovay.com)

Browser	Minimum Version	Notes
Chrome	90+	Recommended
Firefox	88+	Full support
Safari	14+	Full support
Edge	90+	Full support
Opera	76+	Full support

Tracking Script

Browser	Minimum Version	Notes
Chrome	60+	Full support
Firefox	55+	Full support
Safari	11+	Full support
Edge	79+	Full support
IE	11	Basic support only

Chrome Issues

Dashboard Not Loading

Clear cache:

Press Ctrl+Shift+Delete (Windows) or Cmd+Shift+Delete (Mac)
Select "All time"
Check "Cached images and files"
Click "Clear data"

Disable extensions:

Open chrome://extensions
Disable all extensions
Reload dashboard
Re-enable one by one to find culprit

Common Extension Conflicts

Ad blockers: May block API calls
Privacy Badger: Can block tracking script
uBlock Origin: May need whitelist
Dark Reader: Can affect charts

Whitelist Zenovay:

*.zenovay.com

Memory Issues

If Chrome becomes slow:

Close other tabs
Clear browsing data
Disable unused extensions
Check chrome://memory-internals

Firefox Issues

WebGL Not Working (3D Globe)

Enable WebGL:

Type about:config in address bar
Search for webgl.disabled
Set to false
Restart Firefox

Check WebGL support:

Visit about:support
Look for "WebGL 1 Driver Renderer"
Should show your graphics card

Tracking Prevention

Firefox Enhanced Tracking Protection may block:

Standard mode: Usually works Strict mode: May block

Allow Zenovay:

Click shield icon in address bar
Click "Protection Settings"
Add exception for zenovay.com

If sessions not persisting:

Settings → Privacy & Security
Check "Delete cookies when Firefox closes"
Add exception for zenovay.com

Safari Issues

Intelligent Tracking Prevention (ITP)

Safari aggressively limits tracking:

7-day cookie expiry for cross-site
24-hour expiry for script-set cookies

Impact:

Returning visitors may appear as new
Use first-party tracking mode

First-party setup:

<script
  defer
  src="https://analytics.yourdomain.com/z.js"
  data-tracking-code="YOUR_TRACKING_CODE">
</script>

Private Relay (iCloud+)

iCloud Private Relay hides IP addresses:

Geographic data may be approximate
IP-based visitor identification affected
Cannot be bypassed

Cross-Site Tracking Blocks

If dashboard can't connect:

Safari → Settings → Privacy
Uncheck "Prevent cross-site tracking"
Or add exception for zenovay.com

WebGL in Safari

Safari WebGL limitations:

Check System Preferences → Battery
Disable "Automatic graphics switching" temporarily
Or use Chrome for 3D Globe

Edge Issues

Legacy Edge vs Chromium Edge

Chromium Edge (current): Full support Legacy Edge (pre-2020): Limited support - please update

Check version:

Settings → About Microsoft Edge
Should be version 90+

SmartScreen Blocking

If Edge blocks Zenovay:

Click "More info"
Click "Run anyway"
Or add to trusted sites

IE Mode

IE Mode in Edge has limited support:

Dashboard may not work
Tracking script has basic support
Use modern Edge mode instead

Mobile Browsers

iOS Safari

Limitations:

Same ITP restrictions as desktop
WebGL may have issues on older devices
Use Safari 14+

If app not loading:

Settings → Safari
Clear History and Website Data
Disable "Prevent Cross-Site Tracking" if needed

Chrome Mobile

Full support on:

Android 8+
Chrome 90+

If issues:

Chrome → Settings → Privacy
Check "Preload pages" is enabled
Clear browsing data

Samsung Internet

Limited testing:

Generally works
May have minor styling issues
Use Chrome for best experience

WebGL/3D Globe

Requirements

The 3D Globe requires:

WebGL 2.0 support
Hardware acceleration enabled
Adequate GPU memory

Check WebGL Support

Visit: get.webgl.org

"Your browser supports WebGL" = OK
If error, see fixes below

Enable Hardware Acceleration

Chrome:

Settings → System
Enable "Use hardware acceleration when available"
Restart browser

Firefox:

Settings → General → Performance
Uncheck "Use recommended performance settings"
Check "Use hardware acceleration when available"

Edge:

Settings → System
Enable "Use hardware acceleration when available"

Fallback Mode

If WebGL unavailable:

Globe shows 2D map instead
Or text "WebGL not supported"
Core analytics still work

JavaScript Errors

Console Errors

Check browser console:

Press F12 or right-click → Inspect
Click "Console" tab
Look for red errors

Common errors:

Error	Meaning	Fix
`Script blocked`	Ad blocker	Whitelist
`CORS error`	Cross-origin issue	Check domain config
`Timeout`	Network issue	Check connection

Script Not Loading

Verify script loads:

Open Network tab (F12)
Filter by "JS"
Look for z.js from Zenovay
Check status is 200

Cookie/Storage Issues

Third-Party Cookies Blocked

Modern browsers block third-party cookies:

Solutions:

Use first-party tracking (recommended)
User grants exception
Use cookieless mode

localStorage Blocked

Private browsing blocks storage:

Sessions won't persist
This is expected behavior
Tracking still works for that session

Clear Site Data

Chrome:

F12 → Application tab
Left panel: Storage
Click "Clear site data"

Firefox:

F12 → Storage tab
Right-click → Delete All

Performance Issues

Dashboard Slow

Check:

Close other tabs
Disable extensions
Use Chrome (fastest)
Check internet speed

Reduce load:

Use smaller date ranges
Disable real-time if not needed
Use table view instead of globe

Script Affecting Site Speed

Zenovay script is optimized but:

Loads async (non-blocking)
~5KB gzipped
No impact on Core Web Vitals

If concerned:

<!-- Defer loading -->
<script defer
  data-tracking-code="YOUR_TRACKING_CODE"
  src="...">
</script>

Testing Compatibility

Cross-Browser Testing

Test in your target browsers
Check major features work
Verify tracking fires

BrowserStack/LambdaTest

For comprehensive testing:

Test on real devices
Check mobile browsers
Verify tracking across browsers

Reporting Issues

If browser issue persists:

Browser details:
- Name and version
- Operating system
- Extensions installed
Issue details:
- What doesn't work
- Console errors
- Screenshots
Steps to reproduce:
- What you clicked
- What happened
- What you expected

Browser Compatibility