Acknowledging Insights

Pro Plan

Manage your insights effectively by acknowledging what you've reviewed and providing feedback to improve AI accuracy.

Insight States

Status Lifecycle

Status	Meaning
New	Just detected, unread
Seen	Viewed but not actioned
Acknowledged	Reviewed and processed
Dismissed	Not relevant

Visual Indicators

State	Appearance
New	Bold, badge indicator
Seen	Normal weight
Acknowledged	Grayed, checked
Dismissed	Hidden from default view

Acknowledging Insights

Why Acknowledge?

• Clear your insight queue
• Track what you've reviewed
• Help AI learn relevance
• Create audit trail

How to Acknowledge

Single insight:

1. Click on insight to open
2. Review the details
3. Click "Acknowledge" button
4. Optionally add a note

Bulk acknowledge:

1. Select multiple insights (checkboxes)
2. Click "Acknowledge Selected"
3. All marked as acknowledged

Adding Notes

When acknowledging:

Action taken: Investigated traffic drop.
Cause: Marketing campaign ended.
Resolution: Expected behavior, no action needed.

Notes help with:

• Future reference
• Team communication
• Audit purposes

Dismissing Insights

When to Dismiss

Dismiss when insight is:

• Not relevant to your business
• Expected behavior
• False positive
• One-time occurrence

How to Dismiss

1. Open insight
2. Click "Dismiss"
3. Select reason (optional)
4. Insight moves to dismissed

Dismissal Reasons

Choose a reason:

• Expected behavior
• Not relevant
• Already known
• False positive
• Other

Dismiss with Feedback

Help AI learn:

Reason: Expected behavior
Details: We always have low traffic on holidays.
Don't alert for: Holiday dates

Bulk Actions

Select Multiple

Use checkboxes to select:

• Click individual checkboxes
• Or "Select All" on page

Available Actions

Action	Effect
Acknowledge all	Mark all as reviewed
Dismiss all	Hide all selected
Mark as seen	Acknowledge viewing
Export	Download selected

Filtering Before Bulk

Filter first, then bulk action:

1. Filter to specific type
2. Select all filtered
3. Apply action

Insight Queue Management

Default View

Shows:

• New insights (priority)
• Seen but not acknowledged
• Recent acknowledged (optional)

Sorting Options

Sort	Purpose
Newest first	Latest insights
Severity	Most critical first
Type	Group similar
Status	New → Seen → Ack

Filtering

Filter by:

• Status (New, Seen, Acknowledged)
• Severity (Critical, Warning, Info)
• Type (Anomaly, Trend, Opportunity)
• Date range

Search

Find specific insights:

• Search by keyword
• Search by metric
• Search by date

Team Collaboration

Shared Insights

Insights visible to team:

• All members see same insights
• Acknowledge status shared
• Notes visible to all

Assignment

Enterprise Plan

Assign insights to team members:

1. Open insight
2. Click "Assign"
3. Select team member
4. Add context note

Discussion

Enterprise Plan

Comment on insights:

• Add discussion threads
• @mention team members
• Track resolution

Insight History

Viewing History

See all past insights:

1. Go to AI Insights
2. Click "History"
3. View acknowledged and dismissed
4. Search and filter

Audit Trail

Each insight tracks:

• When created
• Who viewed
• When acknowledged
• By whom
• Notes added

Restoring Dismissed

To review dismissed insight:

1. View dismissed insights
2. Find the insight
3. Click "Restore"
4. Returns to active

Feedback Loop

How Feedback Works

Your actions train AI:

• Acknowledge = relevant
• Dismiss = not relevant
• Notes = context
• Patterns = learning

Improving Accuracy

Over time:

• Fewer false positives
• More relevant insights
• Better prioritization
• Smarter detection

Explicit Feedback

Provide direct feedback:

1. After acknowledging/dismissing
2. Rate: Helpful / Not helpful
3. Add details
4. AI adjusts

Notification Management

Alert Settings per Type

Configure alerts:

Type	Email	In-App	Slack
Critical	✓	✓	✓
Warning	✗	✓	✓
Info	✗	✓	✗
Positive	✗	✓	✗

Quiet Hours

Reduce alerts during:

• Off hours
• Weekends (optional)
• Vacation periods

Digest vs. Immediate

Approach	Best For
Immediate	Critical issues
Daily digest	Routine review
Weekly digest	Strategic overview

Best Practices

Daily Routine

1. Check for critical insights
2. Review new anomalies
3. Acknowledge actioned items
4. Dismiss noise

Weekly Review

1. Review all pending insights
2. Clear backlog
3. Note patterns
4. Adjust settings if needed

Team Workflow

1. Assign critical insights
2. Discuss in standup
3. Track resolution
4. Share learnings

Troubleshooting

Too Many Insights

If overwhelmed:

• Increase sensitivity threshold
• Use bulk dismiss
• Filter ruthlessly
• Focus on critical only

Missing Important Insights

If missing things:

• Lower sensitivity
• Check dismissed list
• Review alert settings
• Contact support

Insights Not Learning

If AI seems stuck:

• Provide more feedback
• Be consistent
• Give it time (weeks)
• Check feedback settings

Next Steps

• Visitor value scoring
• AI recommendations
• Anomaly detection