Troubleshooting

Solve common issues with tracking, login, data discrepancies, and more. Get your analytics back on track quickly.

Troubleshoot API connection issues, authentication failures, and integration problems.

Resolve payment failures, invoice problems, and subscription billing issues.

Resolve browser-specific issues with the Zenovay dashboard and tracking script.

Understand and resolve differences between Zenovay data and other analytics tools.

Understand and resolve domain verification errors, including 403 Forbidden responses from the Zenovay tracking script.

Fix issues when the 3D globe visualization doesn't display or performs poorly.

Fix issues when heatmap data isn't appearing or seems inaccurate.

Resolve issues logging into your Zenovay account, including password and authentication problems.

Recover access to your account when you've lost your multi-factor authentication device.

Troubleshoot issues when visitor data is incomplete, missing, or seems inaccurate.

Optimize Zenovay dashboard performance and resolve slow loading problems.

Troubleshoot problems with session recordings not capturing or playing back.

Diagnose and fix common issues when Zenovay tracking isn't recording visitor data.