Troubleshoot common tracking issues and fix data collection problems to ensure accurate analytics.
Common Tracking Issues
Most tracking problems fall into these categories:
- Incorrect tracking code installation
- JavaScript errors preventing execution
- Ad blockers interfering with tracking
- Content Security Policy restrictions
- Network connectivity issues
Diagnostic Steps
1. Verify Code Installation
- Check tracking code is in the <head> section
- Ensure site ID matches your dashboard
- Verify code is present on all pages
- Check for syntax errors
2. Test in Browser
- Open browser developer tools
- Look for JavaScript errors in console
- Check network tab for tracking requests
- Verify tracking script loads successfully
3. Check Browser Settings
- Disable ad blockers temporarily
- Allow JavaScript execution
- Check privacy settings
- Test in incognito/private mode
Advanced Troubleshooting
For persistent issues:
- Use our tracking debugger tool
- Check server logs for errors
- Verify DNS and CDN settings
- Contact support with debug information