Globe not loading

Common issues with tracking, globe loading, and data problems

Fix issues with the 3D globe not displaying properly, including browser compatibility and performance problems.

Browser Compatibility

The 3D globe requires WebGL support:

  • Supported: Chrome 51+, Firefox 45+, Safari 10+, Edge 79+
  • Mobile: iOS Safari 10+, Chrome Mobile 51+
  • Check WebGL: Visit webglreport.com to test support

Common Loading Issues

WebGL Disabled or Unsupported

  • Enable hardware acceleration in browser settings
  • Update graphics drivers
  • Try a different browser
  • Check for WebGL blacklist restrictions

Network or CDN Issues

  • Check internet connection stability
  • Verify CDN accessibility
  • Test with VPN if blocked regionally
  • Clear browser cache and cookies

Performance Problems

  • Close other browser tabs and applications
  • Reduce globe quality settings
  • Disable auto-rotation and effects
  • Use dedicated graphics card if available

Fallback Options

When 3D globe isn't available:

  • Automatic fallback to 2D map
  • Static image alternatives
  • Data table view
  • Mobile-optimized displays

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